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Understanding Your Utility Bill

With the introduction of competitive providers in the telecommunications, gas and electric industry, consumers may find it increasingly difficult to make sense of the various rates, fees and charges that appear on their bills. How can you make sure your utility bill is accurate?

  • Carefully review your bill each month.
  • Question and investigate any charges that you don’t understand.
  • Read all flyers and additional materials included with your bill.

Many of our utilities provide information on understanding your utility bill right on their websites. Links to those sites are shown below. In addition, the Federal Communications Commission’s website provides valuable information to consumers on reading and understanding a telephone bill.



General Information:
Filing a Complaint
Understanding Your Utility Bill
Managing Your Natural Gas and Electric Utility Bills
Paying Your Utility Bill
Interest Rate for Your Utility Deposit
Winter Disconnection Rules for Electric, Gas and Steam Customers
Energy Codes
Electric Information:
Electric Assistance Program
Choosing an Energy Supplier
How Much Energy Do I Use
Core Energy Efficiency Programs
Residential Solar Installations
Environmental Disclosure FAQs
Environmental Disclosure Labels
Gas Information:
Gas Residential Low Income
Assistance Program
Energy Efficiency Programs
Telecom Information:
Lifeline Assistance Program
Choosing a Long Distance Carrier
Pre-Paid Phone Cards
Cellular Phones
Pay Phone Calls
Water Information:
Water Conservation Tips
Water Quality Information
Assistance Programs:
Fuel Assistance
Community Action Agencies
General Assistance Information

Communities Served
Regulated Companies
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