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Brooks Fiber Communications of New England, Inc.

6 Concourse Parkway, Ste 600
Atlanta, GA 30328

Fiscal Year 2002

General Description of Business

  Brooks Fiber Communications of New England, Inc. operates as a facilities based CLEC in the state of New Hampshire. Service areas and service offered can be found in the publicly available tariff on file at the PUC (New England Brooks Fiber Communications, Inc. NH PUC tariff No. 1).

Quality of Service Scores
  Scores are compiled from information submitted by the carrier to the Public Utilities Commission, with 3 being the highest score and 1 being the lowest. Narrative explanations have been furnished by the carrier.
 
Score
Narrative explanation of special circumstances and exceptions reflected in data reported by the carrier:

Responsiveness:

This score represents information regarding the average number of days to complete an installation request, the percentage of installation appointments missed and the percentage of repair appointments missed.

1 of 3

This score represents information regarding the percentage of installation appointments missed by Brooks Fiber. Brooks Fiber notes that this measure is not necessarily an accurate depiction of a carrier's actual on-time installation performance. A carrier's performance score may be skewed by one or two missed appointments if the total number of installation appointments is small.

Brooks Fiber's score in this quality of service area does not represent information regarding the average number of days to complete an installation request or information regarding the percentage of repair appointments missed. With respect to the average number of days to complete an installation request, to the extent this measure pertains to single line, residential service, Brooks Fiber does to provide residential local service in New Hampshire and, thus, cannot provide any information on this measurement at this time. While Brooks does serve business customers in New Hampshire, such customers typically order multiple lines or the addition of multiple lines pursuant to a negotiated installation date. As for the percentage of repair appointments missed, Brooks Fiber's systems do not track repair appointments at this time.

Accessibility:

This score represents the average answer time of a call to repair (in seconds) and the percentage of repair calls that are abandoned.

3 of 3
 

Reliability:

This score represents the percentage of service outages lasting longer than 24 hours and the average completion time for all repair requests (in hours).

3 of 3