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COMMENT FORM
October 2011 Snowstorm
 
To help us with our review of the utility response to the October 2011 snowstorm, please take a few moments to answer the questions below. Personal information such as your name, street address and other contact information is voluntary and would aid us in our review. Personal information will be treated as confidential, but all answers and comments will be available for review on the PUC's website, and sorted by town.
Name:   Address:  
City/Town:  
Phone:   E-mail:  
May we contact you if there are additional questions?
Would you prefer to be contacted by telephone or by e-mail?
1. As a result of the snow storm, how long were you without:
Electric Service number of days: number of hours:
Telephone Service number of days: number of hours:
Water Service number of days: number of hours:
2. Who is your electric distribution company? (select only one)


3. Who is your telephone provider? (select only one)


If "Other," please specify:  
4. If you do not have a private well, what is the name of your water company?   
5. Did you contact your utility's customer service department to report your outage?
Electric Service
Telephone Service
Water Service
6. Did you find the information you received from the customer service representatives helpful?
7. How satisfied were you with the information you received from your electric, telephone and/or water utility?
in the aftermath of the October 29, 2011 snowstorm?
8. Please describe your situation and experience during and after the October 29, 2011 snowstorm.
9. Please describe your expectations of your utility during a major storm event with widespread power outages.
10. What could your utility have done or what information could they have provided to improve your situation?
and experience during and after the October 29, 2011 snowstorm?
11. Please use this space for any additional comments you may have.

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