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December 2008 Ice Storm

Press Release (12/8/09)

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The Commission is reviewing the efforts of each New Hampshire electric utility company with respect to preparation, response and restoration of service following the December 11-12, 2008 ice storm. A thorough examination of a utility’s management of its emergency planning, preparedness, outage response, and power restoration operations will be conducted to assess utility performance and identify opportunities for improvement. To the extent that telephone and water customers were affected by the ice storm or by power outages, the review will also consider telecommunications and water company preparedness and response to the storm.

Public Comments received as of 4/23/09

  • Question 16. What could have been done to improve communication to the public regarding the storm damage, emergency response and subsequent restoration efforts?
  • Question 32. For those agencies that you rated least effective, please explain why?

  • Question 34. Please use this space for any additional comments you may have.


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Review of Utility and Governmental Response to December 2008 Ice Storm

The New Hampshire Public Utilities Commission and the New Hampshire Division of Homeland Security and Emergency Management held a series of public statement hearings as part of the state’s review of utility company and governmental communication and response during and following the December 2008 ice storm. The purpose of the public statement hearings was to hear from residential and business customers about their experiences and to hear recommendations regarding improved communications and response.

The first six public statement hearings will be held in the towns of Peterborough, Exeter, Raymond, Salem, Plaistow and Derry at the locations and on the dates listed below.

March 18, 2009 7:00 p.m. ConVal Regional High School Peterborough
March 24, 2009 7:00 p.m. Exeter Town Hall Exeter
March 31, 2009 7:00 p.m. Iber Holmes Gove Middle School Cafeteria Raymond
April 1, 2009 7:00 p.m. Salem High School Auditorium Salem
April 9, 2009 7:00 p.m. Timberlane Performing Arts Center - Auditorium Plaistow
April 16, 2009 7:00 p.m. Milford High School Cafeteria Milford
April 20, 2009 7:00 p.m. Town Hall Meeting Room, Municipal Center Derry
April 21, 2009 7:00 p.m. Whipple Memorial Town Hall New London
April 28, 2009 7:00 p.m. Goffstown High School Hieber Auditorium Goffstown
April 30, 2009 7:00 p.m. Spaulding High School Gymnasium Rochester

Transcripts of Ice Storm Meetings

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Science, Technology & Energy Committee Presentations - 06/09/09

Presentation on Undergrounding Power Lines
NEI - Underground vs. Overhead Transmission and Distribution
Presentations on Outage Management Systems
National Grid
NEI Electric Power Engineering
New Hampshire Electric Cooperative

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Links to further information regarding the December 2008 Ice Storm:

Links to utility reports on the December ice storm:


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